Conflict is inevitable and can be positive. Sometimes the person who disagrees actually does have a better way. Conflict is a natural result of change, but to manage it properly, we must focus on the facts, not the emotions. In other words; focus on the problem, not the person.

Ineffective team collaboration is one of the primary contributors to costly rework and delivery failure in many projects. Team collaboration is about sharing knowledge and reaching consensus within the team.

‘Problem-Solving Teams: Quality Circles’. I personally never read an article related to ‘conflict and team members with Quality Circles’ but they primary goal to foster an exchange of ideas and the use of basic tools such as brainstorming, checklists and Pareto chart, etc. were very familiar to me.

First, we should understand the major sources of conflict for a project. For instance, at the beginning of a project, project priorities, administrative procedures and schedules are the main sources of conflict. Towards the middle and end of a project, schedules create the most conflict, followed by resources, and technical issues. Personality conflicts are lower of the list, as are cost.

After we have clear understanding of what are the conflict and the sources, we can work on resolving those conflicts. Confronting the problem head-on without being confrontational towards the person is the best win-win situation. We examine alternatives with an open mind, and really agree on the best solution.

Ideally we want to build a positive relationship with positive statements all along. If you include a positive statement at the same time you address the problem, focus on the issue and be specific. For example, “I know it is not your fault but I trust that as a good team player, you will be here from now on.”

anayansi gamboa conflicts

In order to smooth the progress of conflict resolution, we should obtain feedback during the meeting and status reports; stress to the team and customer how critical it is to communicate any issues during the status meetings or at least to the project manager. Provide an explanation with the updated information.

Many projects do not deliver, and get canceled before they are completed. Team collaboration issues are very often the reason why projects fail, but if the right infrastructure is available to facilitate effective knowledge sharing among the team members, conflict will be minimize.

Comments? Join us at {EDC Developer}

Anayansi Gamboa, MPM, an EDC Developer Consultant and clinical programmer for the Pharmaceutical and Biotech industry with more than 13 years of experience.

Available for short-term contracts or ad-hoc requests. See my specialties section (Oracle, SQL Server, EDC Inform, EDC Rave, OpenClinica, SAS and other CDM tools)

https://www.linkedin.com/pulse/team-collaboration-conflict-anayansi-van-der-berg-mpm-pt?trk=mp-reader-card

 

Advertisements